+61 1300 252 677
ContactFrequently Asked Questions
Please, click on the question you would like to know more about:
ABOUT THE WEB SHOP
Shopping in the NORMA Group Webshop is exclusively reserved for customers of NORMA Group in Australia. After logging in to the protected area of the web shop, our customers can call up their individual prices, view availabilities, place orders and use all service functions, such as repeat orders, quick orders or drop shipments.
In order to buy in the NORMA Group web shop, you need to be a distributor and a customer of NORMA Group in Australia. If you have already your access data, simply login here and start shopping. If you are not registered for the shop yet, you can request your login data here or you can contact your personal NORMA Group representative.
If you are a distributor, buying group or another type of re-seller and would like to become a customer of NORMA Group, please contact us through the Contact Form or call us at +1300 252 677.
Commercial or private end users can purchase our products from retailers. Please understand that we do not sell directly to end users.
ORDERS AND PROCESSING
The web shop is divided into a public and a closed area (login required). In the public area all visitors can see our product portfolio and the corresponding product information. However, placing orders is only possible in the closed area (login required).
If you already have your login data, simply log in here and start shopping. If you have not yet registered for the web shop, you can request your login data here.
If you are a retailer, a purchasing cooperative or another form of dealer/reseller and would like to become a customer of NORMA Group in Australia, please contact us via the contact form or call us at 1300 252 677.
Commercial or private end users can purchase our products from retailers. Please understand that we do not sell directly to end users.
Unfortunately, it is currently not possible to cancel or edit an order subsequently in the web shop. Please contact us by phone at 1300 252 677 and we will be happy to help you.
You can easily enter a discount code in the shopping cart in the field "Enter discount code". By clicking on "Apply Discount" your discount code will automatically be offset against your total order value in the shopping cart. Then simply click on "Proceed to checkout" to complete your order.
A typo may have crept in when entering your discount code or the code may no longer be valid. Please make sure that you have entered the discount code in the shopping cart under "Enter discount code". If you need assistance, please feel free to contact us via the contact form or call us at 1300 252 677.
As is generally the case in the B2B sector, we can unfortunately only sell in full packaging units. Anything else is unfortunately logistically impossible for us. You can find the packaging units on the corresponding product pages in our web shop. If you have any further questions, please feel free to contact us via the contact form or call us at 1300 252 677.
You will receive a first price indication as soon as you have logged in to the web shop. For price inquiries for special articles, or those that are not available in the web shop, please contact your responsible Customer Service representative, contact us via the contact form or call us at 1300 252 677.
A minimum order value of one hundred dollars ($100) net is applicable. Orders above $50 net will incur a $15 processing fee. Orders below $50 will not be accepted.
There are three ways how you can speed up your order in NORMA Group Webshop:
1. You can re-place any order you have already placed. To do this, log in to the web shop and click on the "Re-Order" icon at the top right of the page. You will now see all your previous orders and you can choose which of them you want to re-trigger and adjust if necessary.
2. You can use our "Quick Order". This feature allows you to order many different products within minutes. Log in to the web store, click on the "Quick Order" icon in the upper right corner, and simply enter the appropriate item numbers and desired quantities. The "Quick Order" also allows you to upload entire files containing the item number and quantity information to order even faster.
3. Do you notice in the shopping cart that you have forgotten something? This is no problem either. In the shopping cart you also have the possibility to add items in no time. Simply enter the article name or the article number.
Yes, with our "Re-Order" function you can place already placed orders again. To do this, log in to the web shop and click on the "Re-Order" icon at the top right of the page. You will now see all your previous orders and can select which of them you want to re-trigger and edit beforehand, if necessary.
Yes, during the ordering process you can specify an order number, which will be printed on all documents.
AFTER SALES
After clicking on your account, you can access the "My Orders" option on the left, where you can view the status of your current and past orders.
Claims arising from incorrect charges or supply of goods must be made within ten (10) days of receipt of goods. Credit requests arising from incorrect ordering, over ordering, excess stock etc are subject to a 15% restocking charge at time of credit.
Return goods must be accompanied by an authorised number issued by our office, freight pre-paid, and accompanied by documents showing original invoice number & authorisation number. Goods returned without authorisation may not be processed. Goods returned must be un-used and resalable condition. Goods received damaged or used will not be subject to credit.
Please contact NORMA Customer Service at 1300 252 677 if you wish to make a return.
We are very sorry if products were delivered to you defective. Please contact NORMA Customer Service at 1300 252 677 and we will take care of replacement and collection of the defective goods as soon as possible.
You will receive your invoice according to your individual agreement with NORMA Group in Australia. Usually by e-mail or by post.
AVAILABILITY AND DELIVERY
You can easily view product availability and delivery times on the respective product detail pages. Also in the shopping cart you get the information about availability and delivery times for products in the shopping cart.
Unfortunately, it is currently not possible for us to inform you when products are back in stock. However, you can always check the current status of product availability on the product detail pages.
You can easily change the delivery address in the check-out process by adding a new delivery address. To do this, click on the blue button "+ New address". It is also possible to drop ship and ship to a third party.
Alternatively, after clicking on your account on the left side, you can access the "Address Book" option. Here you can see your default shipping address and add more shipping addresses.
You can add as many shipping addresses as you want.
During the ordering process you have the option to specify a "desired delivery date". After completing the order, you will receive an order confirmation by e-mail with the estimated delivery date. Please note that the expected delivery date may differ from your "desired delivery date".
We will inform you by e-mail as soon as your order has been shipped. You can also view the status of your order in your web shop account.
The shipping costs are calculated according to your individually agreed delivery terms with NORMA Group in Australia. They are neither displayed in the order process nor in the order confirmation.
If the ordered products are in stock, the delivery time is 2-3 business days. You can also see the delivery times on the individual product pages in the web shop. Currently, the delivery times may vary due to supply bottlenecks. We therefore ask you to be sure to check the order confirmation.
Yes, express shipping is possible. You can select it for an additional charge during the ordering process by leaving a note.
PRODUCT INFORMATION
On the product detail pages you will find detailed product information under the tabs "Article Description", "Technical Details" as well as "Applications", and have the possibility to download data sheets.
If you have individual questions, our Area Sales Managers or Customer Service will be happy to help you. Please contact us via the Contact Form or call us at +1300 252 677.
PRODUCT SEARCH
Our product search can help you find products. You can find the search bar in the header of the web shop. Simply enter a product name or an item number into the search field.
Also the subdivision into the individual product categories (which you can find directly below the search field), can help you to find products. If you need support, please feel free to contact us via the contact form or call us at 1300 252 677.
The most efficient way to search for products is by entering the item number or product name in the search bar. You can find the search bar in the header of the web shop.
NORMA Group Item Number and / or part number.
Item numbers are only recognized without spaces. Please check if there is a space in the entered article number due to copy+paste if necessary.
CONTACT AND SUPPORT
If you have any questions or technical problems, please feel free to contact us via the contact form. In urgent cases, you can also contact us by phone at 1300 252 677.
As a manufacturer with the broadest portfolio for connection solutions in the market, we are sure to have a solution for you - as a standard in the catalogue or as a customized project just for you. As a manufacturing company, please contact via the contact form.
ABOUT NORMA GROUP
NORMA Group's versatile product portfolio includes Hose Fasteners, Fixation & Banding, Pipe Fittings, Pumps & Purification, and Valves. We provide innovative, intelligent engineering solutions for every connection need - from delicate to complex, from cooling systems to water management to air intake, induction and more - for a wide range of industries and organizations around the world. Just as we can be found around the globe, we also cover the entire world of highly specialized advanced interconnect solutions found in every major product and equipment. But when it comes to our imagination, we're just getting started. Because we know that the strength of a product lies in the safety of our connections. For more information, click here.
NORMA Group's products are used in industries such as infrastructure and irrigation, oil, gas and chemicals, automotive, construction, agriculture, mechanical engineering, and water and wastewater. For more information, please click here.
NORMA Group's portfolio currently comprises 21 brands covering a wide range of applications and industries. The leading brands include NORMA, Pumpmaster, ABA and GEMI.
We are represented in 100 countries worldwide. NORMA Group Australia has its headquarters in Victoria, Dandenong South.
For over a century, we have set industry-leading standards with the quality and durability of our joining technology. Our customers benefit from a huge range of connectivity solutions and customized services. For more information, click here.